Sylvian Care Southampton Celebrates a ‘Good’ CQC Rating Across All Inspection Areas
We are delighted to announce that Sylvian Care Southampton has been awarded a ‘Good’ rating by the Care Quality Commission (CQC), achieving ‘Good’ in all five inspection categories: Safe, Effective, Caring, Responsive, and Well-Led.
This achievement reflects the branch’s unwavering dedication to delivering compassionate, person-centred home care that families can trust.
What This Achievement Means for Local Families
The CQC is the independent regulator of health and social care in England. Their ratings offer essential reassurance to families searching for trustworthy, high-quality home care.
A ‘Good’ rating across the board demonstrates that Sylvian Care Southampton:
✔ Provides consistently safe care
Care professionals follow robust safety procedures, safeguarding protocols, and medication management processes.
✔ Supports people effectively
Staff receive extensive training and work with clients and families to tailor care plans to individual needs.
✔ Delivers genuinely caring support
Inspectors noted that people felt respected, listened to, and treated with dignity—values at the heart of our service.
✔ Responds quickly to changing needs
The team ensures care plans remain flexible and reflective of each person’s evolving circumstances.
✔ Is well-led and well-managed
Leaders provide strong oversight, maintain excellent communication, and foster a supportive, positive environment for both staff and clients.
A Message From Our CEO
Our CEO Cristina Grancea shared her pride in the Southampton team for this fantastic result:
“We are incredibly proud of our Southampton team for achieving a ‘Good’ rating across all CQC categories. This result reflects their dedication, compassion, and unwavering commitment to delivering safe, person-centred care for every individual we support. Families in Southampton place a huge amount of trust in us, and this rating is a testament to the exceptional standards our team upholds every single day.” — Cristina Grancea, CEO of Sylvian Care
A Reflection of Our Values
At Sylvian Care, we believe exceptional home care relies on three pillars: dignity, compassion, and consistency. The Southampton team exemplifies these ideals every day, and this CQC rating is a well-deserved recognition of their commitment to helping people live independently, safely, and happily at home.
Whether supporting older adults, individuals with complex needs, or those simply looking for a little extra help day-to-day, the Southampton team continues to make a meaningful difference in the lives of local families.
Looking Ahead
As the branch celebrates this milestone, the team remains focused on continuous improvement—listening to clients, enhancing training, and building even stronger community partnerships. Their goal is not only to maintain this high standard of care but to continue striving for excellence in everything they do.
Thinking About Home Care in Southampton? We’re Here to Help
If you’re exploring home-care options for yourself or a loved one, our compassionate team is ready to support you.
Call us today for a friendly chat about how we can help:
📞 023 8001 7121
Or visit our website to arrange a no-obligation consultation.
Frequently Asked Questions
What does a ‘Good’ CQC rating mean?
A 'Good' rating confirms that a care provider meets high standards of safety, effectiveness, compassion, responsiveness, and leadership. It means families can trust the service to deliver reliable, person-centred care.
How often are CQC inspections carried out?
Inspections typically occur every 12–30 months, depending on the provider’s performance and risk level.
How can I see the full CQC report?
The report will be published on the official CQC website under Sylvian Care Southampton. You can also request a copy from our team.
What services does Sylvian Care Southampton provide?
We offer a range of personalised support including domiciliary care, companionship, medication support, respite care, dementia care, and more.